When people visit our website, personal data is collected both
through automated tracking and interactions with various forms on
the website or apps (collectively referred to as the websites).
Personal data may also be collected when individuals correspond
with us by phone, e-mail or otherwise. This includes information
provided when an individual registers to use our websites,
subscribes to our services, makes an enquiry, comments on
publications, enters a competition, promotion or survey, applies to
work for Your Studio Ltd or reports a problem with our websites.
When individuals visit our websites, certain personal data may be
automatically collected. We work closely with third parties who may
collect data on our behalf (including, for example, business
partners, sub-contractors in technical, payment and delivery
services, advertising networks, analytics providers, search
information providers, credit reference agencies).
Often, individuals who visit our website additionally fall into
another category as listed by this privacy statement. For instance,
users of our websites may be current clients, business contacts or
become clients in the future. Where this is the case, data held and
processed for individuals who use our website may also become data
that is held and processed for another purpose.
Why do we process data?
There are a number of reasons why we will process the personal
data that an individual may provide to us when visiting our
websites. As examples, these include;
• Administration. In to administer our site and to improve
internal operations, including troubleshooting, data analysis,
testing, research, statistical and survey purposes. For example, we
use this data to ensure that the website is presented well for
individuals and is optimised appropriately.
• Functionality. In order to allow individuals to use some
functionality of our website, certain personal data must be entered
in order for features to work as intended.
• Security. In order to keep our site safe and secure, we may
sometimes collect personal data, for instance login information and
other data that can be used to vouch an individual's identity.
• Promotion and development of our offerings. Some personal data
may be used in order to measure or understand the effectiveness of
marketing we serve to individuals, and to ensure that only relevant
What data do we hold?
The data that we hold depends on what data was entered and for
what purpose. Where data was entered in order to engage with
functionality of our website, that personal data may include their
name, address, e-mail address and phone number, financial and
credit card information, personal description and photograph.
Where data is collected automatically, the data that we may
collect includes technical information, including the Internet
protocol (IP) address used to connect an individual's computer to
the internet, login information, browser type and version, time
zone setting, browser plug-in types and versions, operating system
Other data about an individual's visit, including the full
Uniform Resource Locators (URL) clickstream to, through and from
our site (including date and time); products viewed or searched
for; page response times, download errors, length of visits to
certain pages, page interaction information (such as scrolling,
clicks, and mouse-overs), and methods used to browse away from the
page and any phone number used to call our customer service
another. This helps us to provide a better experience when
individuals browse our website and also allows us to improve our
site. For detailed information on the cookies we use and the
How long do we hold data for?
We retain the personal data processed by us in a live
environment for as long as is considered necessary for the
purpose(s) for which it was collected (including as required by
applicable law or regulation, typically 6 years).
In addition, personal data may be securely archived with
restricted access and other appropriate safeguards where there is a
need to continue to retain it.